John La

Media/Advertising Industry

At Clear Channel Outdoors, designed and implemented a custom configure, price, quote (CPQ) solution built on Salesforce allowing sales reps to quickly and accurately find the right Billboards, Posters, and other outdoor advertising media for customers. Ability to select individual billboards or market/price to specific targetted demographics. Reduced response time of RFPs and other sales requests from 3 weeks to 1 week.

Close Window

Hardware/Storage Industry

At NetApp, facilitated in establishig a support operating model to help in supporting an org with over 1000 internal users and tens of thousands of community users in managing their channel sales. At Tintri, reimplmented Service Cloud to better take advantage of features such as Service Console, Omnichannel, and Knowledge for their global support team and helping increase support engineer's efficiency by over 30%.

Close Window

Playstation

Developed functionality to help Sony Playstation support staff deal with customer RMAs requiring integration with credit card processing, asset management, and geo location capabilities to locate the nearest RMA center to the customer.

Close Window

Higher Education - Advancement

Migrated Stanford University's Office of Development from a homegrown CRM developed over 20 years to Salesforce moving all processes and functions over with integration to alumni websites and central university student data.

Close Window

Wrike

Transitioned sales team from mostly inbound high volume/low dollar amount sales to enterprise sales rolling out value selling and moved away from Zuora to Salesforce CPQ and NetSuite.

Close Window